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Our Policies

Your Rights

This document complies with the requirements of the Information Commissioner’s Model Publication Scheme for MyVision Opticians Ltd  in accordance with the Freedom of Information Act 2000 and fulfils the obligations on opticians’ practices under the Act.

How is the information available?                       

The information within each class is available in hard copy from:

 

MyVision Opticians Ltd 

336 Allerton Road

Bradford

BD15 7BN

​

MyVision Opticians Guiseley Ltd

24 Otley Road

Guiseley

LS20 8AH

​

Or can be printed from this website.

myvisionopticians.co.uk

 

Guide information

We will publish any changes we make to this guide or relevant information. We will also publish any proposed changes or additions to publications already available.

             

Cost of information

For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.

 

  • Accessed from our website – free of charge myvisionopticians.co.uk

  • Single hard copies – free of charge

  • As the Freedom of Information Act applies to the provision of information, a request for multiple hard copies does not fall within the provisions of the Act and will attract a charge for retrieval, photocopying and postage. We will inform you of the cost of charges that need to be paid in advance

  • Email will be free of charge contact@myvisionopticians.co.uk

 

Your rights to information

  • The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money

 

  • Like all NHS contractors, since 1 January 2005 there has been a FOI obligation on optical practices to respond to requests about the NHS related information that they hold, and a right of access to that information has been established in law

 

  • These rights are subject to exemptions (see below) that have to be taken into consideration before releasing information

 

  • In addition to accessing the information identified in this guide, you are entitled to request information about our NHS services under the NHS Openness Code 1995

 

  • Under the Data Protection Act 2018, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this

 

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

 

contact@myvisionopticians.co.uk

 

Classes of Information

All NHS information at MyVision Opticians is held, retained and destroyed within NHS guidelines.  Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 2018. This scheme has been written in accordance with those exemptions. 

 

Who we are and what we do

MyVision Opticians Ltd, 336 Allerton Road, Bradford, BD15 7BN

  • Tel: 01274 949152 Email: contact@myvisionopticians.co.uk

  • Details of the opticians and optometrists employed in our practices (stores) can be obtained by contacting that practice directly

  • Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council  

  • Company registration number: 13988786

​

MyVision Opticians Guiseley Ltd, 24 Otley Road, Guiseley, LS20 8AH

  • Tel: 01274 515799

  • Details of the opticians and optometrists employed in our practices (stores) can be obtained by contacting that practice directly

  • Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council  

  • Company registration number: 14889305

 

Financial and funding information: what we spend and how we spend it 

For every sight test performed on behalf of the NHS the practice receives a set fee, which is fixed nationally. This practice also carries out the following enhanced services on behalf of the NHS:

 

N/A

 

The fees paid by the NHS for each service are available from the practice on request. They include a contribution towards optometrists’ and staff salaries, equipment costs and other practice overheads. Information in this class will be published only where it is unlikely adversely to affect the commercial position of the firm or practice.

 

 

Our priorities

To provide our patients with high quality eye care.

 

Decision making 

Any decisions made about the provision of NHS-funded services will be reflected in the services we provide and in the contract(s) held with NHS England local health boards.

 

Our policies and procedures 

  • Complaints

  • Data protection

  • Health and safety

 

They are available on request from  

 

MyVision Opticians Ltd

336 Allerton Road

Allerton

BD15 7BN

​

or 

​

MyVision Opticians Guiseley Ltd

24 Otley Road

Guiseley

LS20 8AH

 

 

Complaints

If you have a complaint about any of our products or services, please do discuss any problems with the manager at MyVision Opticians in the first instance. We find that most issues can be put right at this stage.  

 

If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact our customer services via email: contact@myvisionopticians.co.uk. We will aim to respond within 48 hours.

 

Lists and registers

We don’t keep lists and registers. Our patient records are confidential.

 

The services we offer

All MyVision Opticians provide NHS-funded sight tests for those who are eligible.  Patients may also be entitled to NHS vouchers that can be used against the purchase of spectacles or contact lenses as required. To find out if you are eligible for this assistance, visit the Department of Health website Free NHS eye tests and optical vouchers - NHS (www.nhs.uk) or you ask for details in any of our practices.

 

The practice also provides the following NHS-funded enhanced services:

 

N/A

   

Appointments for sight tests can be booked over the phone, online, or by dropping into the practice. To find the address or phone number of your local practice, go to  

 

MyVision Opticians Ltd

336 Allerton Road

Bradford

BD15 7BN

Email: contact@myvisionopticians.co.uk

Web: myvisionopticians.co.uk

Tel: 01274 949152

 

MyVision Opticians Guiseley Ltd

24 Otley Road

Guiseley

LS20 8AH

Email: contact@myvisionopticians.co.uk

Web: myvisionopticians.co.uk

Tel: 01943 515799

​

Opening times

Our opening times are:

Monday-Saturday

09:00-17:30

 

Regular publications and information for the public

Information about optical and ocular conditions, sight tests, spectacles, and contact lenses, can be found on myvisionopticians.co.uk or Home - College of Optometrists (college-optometrists.org)

 

Some of this information is also available in patient leaflets. These are freely available from all our practice(s). To request a set of leaflets by post, please write to:

 

MyVision Opticians Ltd

336 Allerton Road

Bradford

West Yorkshire

BD15 7BN

​

Or

​

MyVision Opticians Guiseley Ltd

24 Otley Road

Guiseley

LS20 8AH

​

Or email:

 

contact@myvisionopticians.co.uk

​

 

Useful resources

 

Websites:

             

Publications:

             

Copyright

 

This document has been created by the AOP, ABDO, FODO and the College of Optometrists. Material available through this publication scheme is copyright unless otherwise indicated.  Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium, provided it is done so accurately in a manner that will not mislead.  Where items are re-published or copied to others, you must identify the source and acknowledge copyright status.  This permit does not extend to third party material, accessed through the scheme.  

 

For HMSO Guidance notes on FOI publication schemes see www.hmso.gov.uk/guides.htm.

Refund/Exchange Policy

At MYVISION OPTICIANS, we take pride in offering bespoke eyewear tailored to meet your specific needs. To ensure clarity and fairness, please review our returns and exchange policy below:

​

Refund Eligibility:

  1. Practitioner Error: A full refund for the cost of the eyewear will be provided if there is an error made by the practitioner during the prescription or fitting process. This includes, but is not limited to, incorrect lens prescriptions or improper frame adjustments.

  2. Non-Refundable Situations:

    • Change of Mind: Refunds will not be issued if you decide you no longer like the eyewear or wish to change your style.

    • Personal Preferences: Refunds are not applicable for dissatisfaction based on personal preference after the eyewear has been made.

​

Service Fee:

  • Please note that the practitioner service fee, which covers the consultation, eye examination, and fitting service, is non-refundable under any circumstances.

​

Bespoke Service:

  • As each pair of glasses is custom-made to your specific prescription and preferences, we cannot offer returns or exchanges for reasons other than practitioner error. This bespoke service ensures that your eyewear is uniquely suited to you, making it non-transferable to other customers.

​

Process for Returns and Refunds:

  1. Identify the Issue: If you believe there has been a practitioner error, please contact our customer service team within 14 days of receiving your eyewear.

  2. Assessment: Our team will assess the eyewear and prescription to determine if a practitioner error occurred.

  3. Resolution: If an error is confirmed, we will process a refund for the cost of the eyewear, excluding the service fee, or offer a corrected pair of glasses at no additional cost. Any further costs incurred, the customer would be liable to cover the cost. The cost can only be waivered or discounted at the discretion of the Directors at MYVISION OPTICIANS.

​

We value your satisfaction and are committed to providing high-quality, customised eyewear. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.

​

Thank you for choosing MYVISION OPTICIANS.

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